Shipping policy

Last updated: 02/02/2026

By placing an order with ZYNOX, you acknowledge and agree to the shipping terms outlined below.

Order Processing & Fulfillment

Orders are processed within 1–7 business days.

Processing times are estimates and may vary without prior notice.

We reserve the right to ship orders in multiple packages and from multiple international warehouses.

International Shipping Disclosure

You expressly acknowledge that:

Products may ship internationally

Packaging, manuals, and labels may vary

Return and fulfillment centers may be located outside your country

Delivery Time Disclaimer

All delivery times displayed are estimates only.

We do not guarantee delivery dates and are not liable for delays caused by:

Carriers or postal services

Customs clearance or seizures

Weather, strikes, or governmental actions

Delays do not qualify for refunds, chargebacks, or cancellations.

Customs, Duties & Taxes

Customers are solely responsible for:

Import duties

Customs fees

Taxes or clearance charges

Failure to pay these fees may result in package abandonment.

Abandoned packages are not eligible for refunds.

Tracking Limitations

Tracking updates may be delayed, incomplete, or temporarily unavailable depending on carrier and country.

Lack of tracking updates does not constitute non-delivery.

Address Accuracy

Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for refunds or reshipment.

Risk of Loss

Risk of loss transfers to the customer upon delivery confirmation by the carrier.

We are not responsible for:

Stolen packages after delivery

Carrier-delivered but missing items

Incorrect delivery by the carrier

Lost Packages

Packages marked as “Delivered” are considered successfully fulfilled.

Only packages officially confirmed as lost by the carrier may be reviewed, at our sole discretion.

Final Sale on Shipping Services

Shipping services are non-refundable, regardless of delivery outcome or delay.

Policy Acceptance

By completing a purchase, you expressly agree to this Shipping Policy.