Refund policy

Refund & Return Policy

Last updated:02/02/2026

At ZYNOX, we value customer satisfaction. This Refund & Return Policy complies with applicable consumer protection laws in the United States and Canada and reflects the nature of international dropshipping of electronic products.

Returns

Customers may request a return within 7 days of receiving the product, based on the delivery confirmation provided by the tracking information.

To be eligible for a return:

The item must be unused

In original condition

In the original packaging

Include all accessories, manuals, and labels

Items that do not meet these requirements will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged products

Items damaged due to misuse, accidents, liquid exposure, or improper installation

Customized or made-to-order products

Sale or clearance items

Gift cards

Software, digital downloads, or activation codes

Electronic products that have been activated or linked to user accounts

Defective or Damaged Items

If your item arrives defective or damaged, you must:

Contact us within 7 days of delivery

Provide clear photos and/or videos showing the issue

Allow time for technical evaluation

After approval, we may offer at our sole discretion:

A replacement

A full or partial refund

Store credit

Damage caused by improper use, external factors, or customer error is not considered a manufacturing defect.

Return Shipping

Customers are responsible for return shipping costs unless the item is confirmed defective.

Shipping fees, customs duties, and import taxes are non-refundable.

Unauthorized returns will not be accepted.

Due to the dropshipping model, return addresses may be located outside the customer’s country of residence.

Refunds

Once the returned item is received and inspected:

Refunds are processed within 10 business days

Refunds are issued to the original payment method

Processing fees and shipping costs may be deducted

Please note that it may take additional time for your bank or card issuer to process the refund.

Order Cancellations

Orders cannot be canceled once shipped

If the order is still processing, cancellation requests may be reviewed but are not guaranteed

Shipping Delays

We are not responsible for delays caused by:

Shipping carriers

Customs inspections

Weather conditions

Strikes or force majeure events

Contact Information

For return requests or questions, please contact:

📧 Email: contact@zynoxstore.com

🕘 Support Hours: Monday to Friday, 9 AM – 6 PM (EST)

Policy Acceptance

By completing a purchase on our website, you acknowledge and agree to this Refund & Return Policy.