Last Updated: October 2026
At Zynox, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, browse our products, make a purchase, subscribe to our newsletter, or interact with our services.
This policy applies to visitors and customers of Zynox, including individuals located in the United States.
By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will obtain that consent before carrying out those activities.
1. Information We Collect
The types of information we collect depend on how you interact with our website and services.
Personal Information You Provide
When you shop with us, contact us, or subscribe to our newsletter, you may provide the following information:
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Contact information: Your name, email address, and phone number if you choose to provide it.
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Order information: Your billing address, shipping address, purchased products, order history, and transaction details.
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Payment information: Payment details required to complete a purchase, which are processed through the applicable payment service providers.
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Customer service information: Messages, questions, feedback, and other information you provide when contacting us.
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Marketing preferences: Your newsletter subscription status, communication preferences, and any consent you provide for promotional communications.
Please provide accurate information when placing an order or communicating with us so that we can process your requests appropriately.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through our website platform, cookies, and similar technologies, depending on the features enabled.
This information may include:
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Your IP address and approximate geographic location.
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Browser type, operating system, and device information.
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Pages viewed, products browsed, and links clicked.
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Referring websites and the pages that led you to our store.
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Time spent on pages and interactions with website features.
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Shopping cart activity and information about your browsing session.
We use this information to operate our website, understand customer behavior, maintain security, and improve the shopping experience.
Information from Third Parties
We may receive information from service providers involved in operating our store, including payment processors, shipping and fulfillment partners, analytics providers, and advertising platforms, where applicable.
The information received depends on the services involved, your interactions with those services, and the permissions or privacy settings you have selected.
2. How We Use Your Information
Zynox may use personal information for the following purposes:
Processing and fulfilling orders. To confirm payments, prepare orders, coordinate shipping, provide tracking information, process returns, and issue refunds where appropriate.
Communicating with customers. To respond to inquiries, provide order updates, address customer service requests, and communicate important information about purchases.
Operating and improving our website. To understand how visitors interact with our products and website, improve navigation, troubleshoot technical issues, and enhance the customer experience.
Maintaining security and preventing fraud. To verify transactions, detect suspicious activity, protect our customers, and safeguard our business and website.
Sending marketing communications. To send newsletters, product updates, promotional offers, and other marketing messages where permitted by law and consistent with your preferences.
Measuring advertising performance. Where applicable, to assess the effectiveness of advertising campaigns and understand which products or promotions may be relevant to visitors.
Meeting legal obligations. To comply with applicable laws, respond to lawful requests, maintain appropriate business records, and establish or defend legal claims.
We use personal information only for purposes that are reasonably connected to our business operations and consistent with applicable law.
3. How We Share Your Information
We do not disclose personal information indiscriminately. However, certain information may be shared with third parties when necessary to operate our store and provide our services.
Website Platform
Our store is powered by Shopify, which provides the e-commerce infrastructure used to operate the website, process orders, and support checkout functionality.
Shopify and its relevant service providers may process personal information as necessary to provide these services.
You can review Shopify's privacy practices at:
https://www.shopify.com/legal/privacy
Payment Providers
Payment information may be shared with the payment processors and payment methods available at checkout to authorize transactions, prevent fraud, and complete purchases.
Payment providers process information according to their own privacy policies and security practices.
Shipping and Fulfillment Partners
We may share the information necessary to fulfill your order with relevant shipping carriers, suppliers, and fulfillment partners. This may include your name, shipping address, order details, and delivery information.
This sharing allows us to prepare, dispatch, and deliver your purchases.
Analytics and Advertising Partners
If analytics or advertising technologies are enabled on our website, we may share certain online identifiers, device information, browsing activity, or cookie data with the relevant providers to measure website performance, understand customer engagement, or support advertising activities.
Where required by law, we will provide the appropriate consent and opt-out mechanisms for these activities.
Customer Service and Business Service Providers
We may share relevant information with service providers that help us manage customer inquiries, communicate with subscribers, maintain our website, or carry out ordinary business operations.
These providers may access information only as necessary to perform their services, subject to applicable contractual and legal requirements.
Legal and Business Reasons
We may disclose personal information when reasonably necessary to comply with applicable law, respond to valid legal processes, protect our legal rights, investigate fraud, or safeguard customers and our business.
Information may also be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal protections.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential website functionality and, where enabled, analytics and advertising.
These technologies may be used to:
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Keep products in your shopping cart.
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Maintain your shopping session and remember relevant preferences.
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Support checkout and website security.
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Understand website traffic and product engagement.
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Measure advertising performance and, where applicable, support personalized advertising.
Some cookies are necessary for the website to function correctly, while others may be optional.
You can manage certain cookie preferences through the cookie controls made available on our website, where available. You can also adjust your browser settings to block or delete cookies. Disabling certain cookies may affect some website features, including shopping cart and checkout functionality.
For more information about these technologies and the available controls, please review our Cookie Policy.
5. Marketing Communications
If you subscribe to our newsletter, we may use the information you provide to send promotional emails, product updates, and special offers, subject to applicable law.
You can unsubscribe from marketing emails by using the unsubscribe instructions included in those messages.
Unsubscribing from promotional communications does not prevent us from sending essential transactional or service-related messages, such as order confirmations, shipping notifications, or important information about an existing purchase.
We do not require you to subscribe to marketing communications as a condition of making a purchase unless a specific offer clearly states otherwise and such a condition is permitted by law.
6. Interest-Based Advertising and Privacy Choices
Depending on the advertising and analytics tools enabled on our website, certain information about your browsing activity may be used to help measure or personalize advertisements.
Some U.S. state privacy laws define the sale or sharing of personal information broadly, potentially including certain disclosures for targeted advertising even when no money changes hands.
Where applicable, you may have the right to opt out of the sale or sharing of your personal information, targeted advertising, or certain forms of profiling.
You may exercise applicable privacy choices through the controls provided on our website or by submitting a request through our Contact page.
Where required by applicable law and supported by our systems, we will also honor recognized browser-based opt-out preference signals, including Global Privacy Control, as required.
We will not discriminate against you for exercising privacy rights protected by applicable law.
7. U.S. State Privacy Rights
Depending on your state of residence and the circumstances in which we process your information, you may have certain rights under applicable privacy laws.
These rights may include:
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Right to Know or Access: Request information about the personal data we collect, use, disclose, or otherwise process about you.
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Right to Correction: Request the correction of inaccurate personal information.
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Right to Deletion: Request the deletion of personal information, subject to applicable exceptions.
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Right to Data Portability: Request a copy of certain personal information in a portable format.
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Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where these rights apply.
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Right to Limit Certain Processing: Exercise additional rights relating to sensitive personal information or other processing activities where provided by applicable law.
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Right to Appeal: Where applicable, appeal a decision we make in response to a privacy rights request.
The availability and scope of these rights vary by state and may be subject to legal exceptions.
How to Exercise Your Rights
To submit a privacy-related request, visit the Contact page on our website and clearly describe the right you wish to exercise.
We may need to verify your identity before processing your request. We will request only the information reasonably necessary for verification and will handle it in accordance with applicable law.
Where permitted, an authorized agent may submit a request on your behalf. We may require evidence of the agent's authority and additional verification before proceeding.
We will respond within the timeframes required by applicable law. If we decline a request where an appeal right is available, we will provide instructions for submitting an appeal as required.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, preventing fraud, resolving disputes, and meeting legal obligations.
The applicable retention period depends on the type of information, why it was collected, its sensitivity, and any legal or operational requirements.
When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete it, de-identify it, or otherwise handle it in accordance with applicable law.
Certain information may need to be retained for longer periods to satisfy tax, accounting, legal, or regulatory requirements.
9. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Our website relies on service providers and technical systems that support secure e-commerce operations and payment processing.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
You should also take reasonable precautions when accessing our website, including protecting your account credentials and using secure devices and connections.
10. Children's Privacy
Our website and products are intended for a general audience and are not directed specifically to children under 13.
We do not knowingly collect personal information directly from children under 13 without the parental consent required by applicable law.
If we become aware that we have collected personal information from a child under 13 in a manner that violates applicable law, we will take appropriate steps to address the information.
A parent or legal guardian who believes that a child has provided personal information to us may contact us through our website's Contact page.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment services, or other external resources.
These third parties operate independently and maintain their own privacy practices. Zynox does not control their privacy policies, security measures, or data processing activities.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
Your use of external services is subject to the terms and policies applicable to those services.
12. International Data Processing
Zynox works with e-commerce infrastructure and service providers that may process personal information in locations outside the state or country where you reside.
As a result, your personal information may be transferred to and processed in jurisdictions with privacy laws that differ from those in your location.
Where required, we will take appropriate steps to ensure that such transfers and processing comply with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, legal obligations, or privacy requirements.
When changes are made, we will revise the “Last Updated” date at the top of this page.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically to stay informed about how we handle personal information.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please visit the Contact page on the Zynox website:
https://zynoxstore.com/pages/contact
Please include sufficient information to help us understand and respond to your request. For privacy rights requests, clearly identify the type of request you are making.
We will review and respond to requests in accordance with applicable law.
Thank you for trusting Zynox with your personal information.